Grievance Redressal
If you have a grievance, you can reach out to our Support Team for assistance.
Details of designation | Contact Person Name | Address where the physical address location | Contact No | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
Principal
Officer | Satyanarayana
Adivi | A-704, Prithvi Presidio,
Magarpatta Road,
Hadapsar, Pune | 8010643970 | Satya.adivi@gmail.com | Mon-Fri
09AM – 05 PM |
CEO | - | - | - | - | - |
Compliance
Officer | Satyanarayana
Adivi | A-704, Prithvi Presidio,
Magarpatta Road,
Hadapsar, Pune | 8010643970 | Satya.adivi@gmail.com | Mon-Fri
09AM – 05 PM |
Head of
Customer
Care | - | - | - | - | - |
Customer
Care | Satyanarayana
Adivi | A-704, Prithvi Presidio,
Magarpatta Road,
Hadapsar, Pune | 8010643970 | Satya.adivi@gmail.com | Mon-Fri
09AM – 05 PM |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: -
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System). SCORES Portal: scores.sebi.gov.in.
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal. ODR Portal: smartodr.in.
REDRESSAL OF GRIEVANCE
Here are the steps a client can follow in case of grievance or feedback:
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If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative / consultant from the Research Analyst Department who is your point of contact. You can discuss with him / her and be rest assured that your complaint will be resolved on best efforts within 7 to 14 working days.
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You can also email or talk to the representative / consultant via telephone. The contact no. is Mobile- 8010643970
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Alternatively, you can send us a complaint in writing or via email on satya.adivi@gmail.com or satyaadivi@sigmaequityresearch.com
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We will try to resolve your complaint within 7 to 14 working days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will be in touch to provide you with a full response to your complaint.
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If you are still not satisfied with the response or the handling of your complaint by our representative / consultant, you can approach and write an email to Ms. Naga Venkata Satyanarayana Rao Adivi, Research Analyst at satya.adivi@gmail.com with complete details. Ms. Naga Venkata Satyanarayana Rao Adivi will get in touch with you at the earliest opportunity and try to resolve your complaint as soon as possible.
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If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator - The Securities and Exchange Board of India (SEBI). SEBI has launched a centralized web-based complaints redress system 'SCORES'. The link to the platform is https://scores.gov.in/scores/complaintRegister.html#
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If your complaint is not resolved on SCORES portal, you can start the dispute resolution process through the ODR Portal. The link for the platform is https://smartodr.in/login.